Service and Parts

Total Care Service Plans – Where aftercare isn’t an afterthought

Total Care is Avery Berkel’s service plan package, designed to keep your scales up and running. At Avery Berkel, we understand how downtime can lose you customers and revenue. We cover our weighing scales and many third party scales, slicers, mincers, vacuum packers and wrappers.

Because businesses are all unique, we have a range of options available. Only Avery Berkel is able to offer:

  • The largest weighing-specific aftercare service team in the UK.
  • A nation-wide network of our own certified technicians backed by the Avery Berkel Training Academy.
  • 91% first time fix rate
  • Our UK Response Centre provides support to technicians 363 days a year
  • Our state of the art dynamic Scheduling System maximises response times. To complement this are GPS tracked vehicles are only moments away.
  • Only genuine Avery Berkel spare parts are carried by our technicians. The most commonly used parts are restocked daily to assure our high first time fix delivery.
  • A full complement of Avery Berkel labels and consumables to optimise the performance of your equipment.
  • Not just repairs: certified verification officers, and planned maintenance visits are also catered for.

Spread the cost of Total Care with Direct Debit monthly or quarterly, tailored to you.

Please speak to an Avery Berkel representative for more information about Total Care or to purchase one of the service plans.

MxBusiness Software Support

MxBusiness users can receive scale support from us remotely, saving you time and money by minimising disruption.

Here at Avery Berkel, we want you to get the most out of your scales and MxBusiness software. That’s why MxBusiness Total Care Plans, provide all of the following:

  • Initial MxBusiness software training
  • Operational advice
  • Problem solving Investigations, including remote diagnostics and site visits
  • Access to regular MxBusiness software updates, including new features and enhancements

Please speak to an Avery Berkel representative for more information about MxBusiness Total Care Plans.

Genuine Avery Berkel Parts

Only genuine Avery Berkel parts prolong the life of our scales – for spare parts, please contact your local Avery Berkel authorised dealer to discuss your needs.