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Customer Service & Support

We understand that keeping Avery Berkel scales up and running is incredibly important to any food retail business – that's why we've designed Total Care service plans to better support our range of weighing scales.

Avery Berkel

National Coverage with Local Care

Avery Berkel is the industry-leading weighing service provider in the UK, France and the Republic of Ireland.

We have the largest number of retail scale field technicians across the UK and Ireland. Our technicians carry a wide range of Avery Berkel parts to help fix faults on the first visit.

Support is provided by an experienced call handling and scheduling team at Avery Berkel head office, Birmingham-UK and Paris-France.

Why Avery Berkel?

Nationwide coverage

Avery Berkel Service & Support will carry out maintenance, repairs, installations, verification, training, project management, and much more.

Overnight parts delivery

Technician vehicles are readily stocked with parts to maximise first-time fixes.

Centralised call handling and scheduling

Calls are managed by our experienced UK and France based teams.

Not just scale servicing

Our experienced network of scale technicians are also trained to carry service printing and scanning equipment, ticketing and payment systems, EPOS and digital signage, food equipment and wrappers, and much more.

Support Options

In Warranty Support

Every Avery Berkel scale comes with at least a one year warranty from new.

Service Plan Support

Enquire about an Avery Berkel support plan to keep your business trading after your warranty period ends.

Call-Out Support

Enquire about pay as you go service support or repair for your Avery Berkel equipment.

Looking For Consumables

We stock a wide range of white labels, receipt rolls, cleaning materials, and more.